A “Culture of Service” must replace a “bootcamp mentality” in order to build trust in the City as a partner.  Today, whether you are a new business, a property owner, or a civic organization – everyone who contacts the City with a project does so with fear and trembling, wondering how they are going to be told “no” this time around!  Rather than the City being viewed as a helpful and friendly face, it is experienced as a child with a temper tantrum.  Someone in each department needs to function as an “Ombudsman” to help people through the process; creating a “one stop shop” experience.  In the end, people should view the City with pride as a trusted partner, not as an uncaring parent that results in our being in therapy for years to come.